Home Notice of Non-Discrimination

Notice of Non-Discrimination

United Regional Health Care System (“URHCS”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. United Regional Health Care System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

URHCS Provides free aids and services to people with disabilities and free language services to people whose primary language is not English, to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the receptionist, your nurse, or the Director of Patient Experience.

Questions and Contact Information

If you believe that URHCS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Contact Person: Compliance Manager

Address: 1600 11th Street, Wichita Falls, TX 76301

Telephone Number: 940-764-7000

Texas State Relay: 7-1-1 or 800-735-2989 You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of Patient Experience is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically, or by phone or mail at:

Electronically: Office for Civil Rights Complaint Portal,

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Telephone Number: 1-800-368-1019, 800-537-7697 (TDD)

Address: U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1-940-764-7000 (TTY: 1-800-735-2989).