Billing FAQs

Yes, in an emergency, always dial 911 or go to the nearest hospital Emergency Room. Emergency services are typically covered by your insurance provider. For non-emergencies, out-of-network care may result in higher out-of-pocket costs. United Regional does not accept non-contracted Medicare Advantage plans except in emergencies. For questions related to insurance and Medicare please call 940-764-8242, to speak to a United Regional representative. 

Some health plans require certain services to be authorized, or pre-certified, before the patient receives them. Other health plans require the patient to notify them within a certain period of time after services are rendered. Know your health plan’s requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly. You also may speak to a United Regional billing representative by calling 940-764-8242 to discuss insurance payment concerns.

Yes, we submit required documentation to insurance providers. Occasionally, they may request additional information from you to process claims.

Some health plans require pre-authorization or notification after services are rendered. Review your plan’s requirements or contact your insurance provider. 

Additionally, Your insurance provider will send an Explanation of Benefits (EOB) detailing payments, denials, and your remaining balance. Compare your EOB with your United Regional billing statement to check for abnormalities. 

To speak to a United Regional billing representative dial 940-764-8242 if you have questions or concerns.

Statements are mailed monthly until your balance is paid in full by either you or your insurance provider.

Call Patient Financial Services at 940-764-8242 (Monday through Friday, 8 a.m. - 4:30 p.m.) or email [email protected].

Your insurance may not have paid yet. If your plan doesn’t cover the services, you will be responsible for the charges.

An adjustment is the portion of your bill reduced based on your insurance provider’s contract. This may change once benefits are finalized.

Yes. Provide complete insurance information during registration. We’ll submit secondary claims with your primary EOB. If your secondary provider doesn’t respond within 60 days, the remaining balance may become your responsibility.

Emergency care is never delayed due to inability to pay. Call 940-764-6124 to discuss payment and financial assistance options.

Yes. Call 940-764-8242 to apply for financial assistance or to arrange a payment plan. If a payment plan is in place, partial payments will pause collection activity.

We accept cash, checks, debit cards, and major credit cards. If you are mailing a payment, please send to:
URHCS Attn: Billing and Collections
1600 11th St.
Wichita Falls, TX 76301

You may receive separate bills from independent providers such as emergency physicians, radiologists, anesthesiologists, and hospitalists who participated in your care. Please call 940-764-8242 or the number presented on the bill with any questions regarding the provider in question. 

To receive full insurance benefits, many health plans require care from “in-network” or “participating provider” hospitals and physicians. Contact your insurance provider to confirm that United Regional is in-network for your plan.